How we look after your information

Last updated 6 November 2026

Matchistic (“we”, “us”) is a matchmaking service for serious rishtas, for Pakistanis and their families at home and abroad. This policy explains what we collect in the Matchistic app, why, who sees it, and the choices you have. It applies to the app and to this website.

What we collect

When you sign in

• Your phone number. It is how you sign in. We text you a code to check it is yours.

When you make a profile

• Your answers, for yourself or for the family member the profile is for: name, gender, date of birth, height, where you live, nationality, languages, family background, family details, education, work, income, religion and practice, lifestyle, what you are looking for, your must-haves and the places you would like to live.
• Answers in your own words, such as your plans for the next few years and a note about your family.
• Who families should contact: your own number, or a family member’s name, relation and number.
• Up to six photos and an introduction video, if you add them.
• Your location, only if you choose to fill in your city this way. Your phone turns it into a city; we save the city, not your exact location.

If you do the optional compatibility assessment

• Your answers to the personality statements.
• The conversation: what you say or type in answer to our questions, kept as text, and a summary you can correct. We don’t keep recordings of your voice.

While you use the app

• What you do with your matches: whether you are interested, the numbers you choose to share, when you tap to call or WhatsApp a match (so our team can check how it went), and any reports you make.
• Family members you invite: their phone number and whether they help make the profile or only follow its matches.
• A notification token for your phone, if you allow notifications, and your app language.

How we use it

• To make and check your profile. Our team reviews every profile before it is matched, and may call you about it.
• To find matches. Our matching compares profiles, and our team checks each match before you see it.
• To show you your matches, share contact details as you choose, and follow up on how a match went.
• To keep Matchistic safe: looking into reports, blocking people who break our rules, and spotting profiles that may be the same person.
• To send you notifications you have allowed, and to answer you when you contact us.

We don’t sell your information, and we don’t use it for advertising.

Who can see your information

• The Matchistic team, to review profiles, suggest matches and help you. Staff only see what their role needs, and what they do is recorded.
• The people you are matched with see your profile: first name, age, city and what you have shared about yourself. They see your photos only if you share them, and your contact details only as described in the app (for example, once you both say you are interested). Your must-haves, age limits and private notes are never shown. There is no public list of profiles.
• Family you invite to a profile see it and its matches, as the app explains when you invite them.

AI services, only with your permission

Some features use AI services. The app asks for your permission before any of your answers are sent to them, and you can turn this off any time in Settings → Privacy. Without it, you can still use Matchistic; the conversation and “Summarise with AI” need it, and your matches won’t have AI-written notes.

• Deepgram turns what you say in the conversation into text. Deepgram may keep audio under its own terms.
• Claude by Anthropic, through Amazon Web Services, asks the conversation’s questions, summarises answers in your own words, and reads your answers to help us suggest matches and things you and a match could talk about. Amazon doesn’t use it to train AI models.
• Google Cloud reads the questions aloud. It receives the text of the questions, which can mention your answers.

Companies that help us run Matchistic

These companies process information for us, to provide their service only:

• Supabase: our database, sign-in and file storage, in Singapore.
• Render: our servers, in Singapore.
• Trigger.dev: background tasks such as sending notifications.
• SendPK: sends sign-in codes by text to Pakistani numbers.
• Expo: delivers app notifications.
• Deepgram, Amazon Web Services and Google Cloud: the AI services above, only with your permission.

Your information may be processed outside Pakistan, in the countries where these companies operate. When you call or WhatsApp someone from the app, that happens in your phone app or WhatsApp, under their terms.

How long we keep it

We keep your information while you have an account. When you delete your account, we delete your profiles, answers, photos, video, conversation, matches and sign-in. We keep a short record that the account was deleted, and copies in our providers’ backups are removed as those backups expire.

Your choices

• See and change your answers in the app, or ask our team.
• Keep your photos private, and share them only with the rishtas you choose.
• Turn AI help off in Settings → Privacy.
• Turn notifications off in Settings, or in your phone’s settings.
• Delete your account in Settings → Delete account. If you no longer have the app, see how to delete your account.

Keeping it safe

Information travels encrypted between the app and our servers. Photos and videos are kept in private storage and shown only through short-lived links. Team access is limited by role and recorded.

Age

Matchistic is for adults (18+) looking for marriage. A parent or sibling may make a profile for an adult family member.

Changes

If we change this policy, we will update this page and the date above, and tell you in the app if the change is important.

Contact us